Updated - May 26, 2026

Club Policy

Catalogue

Introduction

Welcome to ULLU Boys Club. Your privacy is important to us, and we are committed to protecting your personal information while providing a seamless shopping experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our brand, website, social media platforms, customer support channels, and related services.

By using our services, purchasing products, or interacting with our platforms, you agree to the practices described in this Privacy Policy.

1. About ULLU

ULLU is a fashion and lifestyle clothing brand offering apparel, accessories, and related fashion products.

This Privacy Policy applies to all users, customers, visitors, collaborators, and individuals who interact with ULLU through our online or offline channels.

2. Information We Collect

When you place an order, contact us, or engage with our services, we may collect the following information:

A. Personal Information

  • —Full name
  • —Email address
  • —Phone number
  • —Delivery and billing address
  • —Payment details
  • —Social media usernames
  • —Purchase history
  • —Size preferences
  • —Customer support communications

B. Device & Usage Information

When you visit our website or digital platforms, we may automatically collect:

  • —IP address
  • —Browser type
  • —Device information
  • —Operating system
  • —Pages visited
  • —Time spent on pages
  • —Referral links
  • —Cookies and tracking data

C. Marketing & Communication Information

If you subscribe to our newsletter or promotions, we may collect:

  • —Email engagement data
  • —Campaign interaction history
  • —Product preferences
  • —Survey responses
  • —Event registrations

3. How We Use Your Information

We use your information to:

  • —Process and fulfill orders
  • —Provide customer service and support
  • —Communicate order updates
  • —Improve our products and services
  • —Personalize your shopping experience
  • —Send promotional emails and marketing communications
  • —Prevent fraud and unauthorized activity
  • —Maintain platform security
  • —Comply with legal obligations
  • —Analyze website performance and customer behavior

4. Payment Processing

Payments made through ULLU may be processed by trusted third-party payment providers.

We do not store full debit or credit card details on our servers unless required for secure transaction processing.

Third-party payment providers are responsible for handling payment information according to their own privacy and security policies.

5. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • —Improve website performance
  • —Remember user preferences
  • —Analyze traffic and shopping behavior
  • —Deliver relevant advertisements
  • —Enhance customer experience

You may disable cookies through your browser settings; however, some website functions may not operate properly.

6. Sharing of Information

We do not sell your personal information.

However, we may share information with trusted third parties including:

  • —Delivery and logistics partners
  • —Payment processors
  • —Marketing service providers
  • —Analytics providers
  • —Technology and hosting partners
  • —Legal authorities when required by law

All third parties are expected to maintain appropriate confidentiality and data protection standards.

7. Data Retention

We retain personal information only for as long as necessary to:

  • —Fulfill orders and transactions
  • —Provide customer support
  • —Maintain business records
  • —Resolve disputes
  • —Enforce agreements
  • —Meet legal and regulatory requirements

Once information is no longer needed, it is securely deleted or anonymized where applicable.

8. Security Measures

ULLU takes reasonable administrative, technical, and organizational measures to protect your information from:

  • —Unauthorized access
  • —Misuse
  • —Loss
  • —Disclosure
  • —Alteration
  • —Destruction

However, no digital platform or online transmission can be guaranteed to be completely secure.

9. International Users

If you access our services from outside our primary operating region, your information may be transferred and processed in countries where privacy laws may differ from your jurisdiction.

By using our services, you consent to such transfers where legally permitted.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • —Access your personal information
  • —Correct inaccurate information
  • —Request deletion of your information
  • —Withdraw consent for marketing communications
  • —Request data portability
  • —Object to certain data processing activities

To exercise these rights, please contact us through our official communication channels.

11. Marketing Communications

You may opt out of promotional communications at any time by:

  • —Clicking the unsubscribe link in emails
  • —Contacting customer support directly
  • —Updating your account preferences

Please note that transactional communications relating to purchases or account activities may still be sent.

12. Children's Privacy

ULLU does not knowingly collect personal information from children without appropriate consent where required by law.

If we become aware that information has been collected improperly, we will take appropriate steps to remove it.

13. Social Media & Third-Party Links

Our platforms may contain links to third-party websites or social media services.

We are not responsible for the privacy practices, security, or content of external platforms.

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

14. Order, Exchange & No Refund Policy

ALL SALES ARE FINAL.

By purchasing from ULLU, you acknowledge and agree to the following:

  • —ULLU operates a strict no refund policy.
  • —Once an order has been placed and payment has been confirmed, refunds will not be issued under any circumstance except where required by applicable law.
  • —Customers are responsible for reviewing product descriptions, sizing information, and order details carefully before completing a purchase.

Exchanges

Exchanges may only be considered under the following conditions:

  • —The wrong item was delivered by ULLU
  • —The item received is significantly damaged upon delivery
  • —Exchange requests are submitted within the stated exchange window
  • —Items remain unworn, unused, unwashed, and in original packaging

ULLU reserves the right to reject exchange requests that do not meet these conditions.

Non-Exchangeable Items

The following items may not qualify for exchanges:

  • —Custom made orders
  • —Personalized items
  • —Discounted or sale items
  • —Worn or altered garments
  • —Limited edition releases
  • —Accessories and intimate wear where applicable

Shipping Costs

  • —Shipping fees are non-refundable.
  • —Customers may be responsible for exchange shipping costs unless the error originated from ULLU.

15. Intellectual Property

All content associated with ULLU including:

  • —Logos
  • —Graphics
  • —Product images
  • —Campaign visuals
  • —Videos
  • —Website content
  • —Designs
  • —Branding assets

remain the intellectual property of ULLU and may not be copied, reproduced, distributed, or used without prior written permission.

16. Policy Updates

ULLU reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions become effective immediately upon publication on our platforms.

Users are encouraged to review this policy periodically.

17. Contact Information

For questions regarding this Privacy Policy, exchanges, or customer support, please contact:

ULLU Customer Support

  • —Email: hello@wearullu.com
  • —Phone: +234 813 488 9542
  • —WhatsApp: +234 813 488 9542
  • —Instagram: @ullujackets

By using ULLU's services, website, or purchasing products, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the No Refund Policy stated above.

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